Privacy Policy
Last updated: July 19, 2026
This Privacy Policy explains how Michael & Sarah Ottawa collects, uses, stores and shares your personal information when you visit, use our services or make a purchase through michael-sarah-ottawa.com.
This Privacy Policy also explains the choices and rights that may be available to you under applicable Canadian privacy laws.
By visiting or using our website, you acknowledge that you have read this Privacy Policy. Where your consent is required, we will request it in an appropriate manner.
Store Details
Store name: Michael & Sarah Ottawa
Website: michael-sarah-ottawa.com
Privacy and customer support email: info@michael-sarah-ottawa.com
Market served: Canada
Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Information You Provide to Us
When you place an order, contact us, create an account, subscribe to marketing communications or otherwise interact with our store, you may provide:
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Your full name
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Your email address
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Your telephone number
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Your billing address
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Your shipping address
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Your order and purchase details
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Your product preferences
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Your account information, where applicable
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The content of messages sent to customer support
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Photographs or other information submitted in connection with a product, delivery, return or refund request
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Marketing preferences
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Any other information you voluntarily provide to us
Payment Information
Payments are processed through Shopify and trusted third-party payment providers.
Depending on the payment method selected during checkout, your payment may be processed by credit card networks, Shop Pay, Apple Pay, Google Pay, PayPal or another payment provider displayed at checkout.
Michael & Sarah Ottawa does not directly store complete credit card numbers or full payment-card security information.
We may receive limited payment-related information, such as:
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Payment confirmation
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Payment status
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Transaction reference
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Payment method used
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Billing information
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Fraud or security assessment information
Information Collected Automatically
When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files and similar technologies.
This may include:
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Your IP address
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Device type
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Browser type and version
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Operating system
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Language and regional settings
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Approximate location based on your IP address
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Pages visited
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Products viewed
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Products added to your shopping cart
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Referring website or advertisement
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Date and time of your visit
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Website interactions
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Checkout activity
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Cookie identifiers
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Information about how you navigate and use our website
We use this information to operate the website, understand customer behaviour, improve website performance, detect technical problems and support fraud prevention.
How We Collect Personal Information
We may collect personal information:
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Directly from you
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Automatically through your device or browser
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Through Shopify
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Through payment processors
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Through shipping and delivery partners
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Through suppliers and fulfilment partners
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Through analytics and advertising providers
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Through customer service platforms
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Through social media platforms where you interact with our advertisements or pages
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From other service providers involved in operating our store.
How We Use Your Personal Information
We may use personal information for the following purposes:
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Processing and fulfilling orders
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Confirming payments
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Sending order confirmations
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Arranging shipping and delivery
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Providing tracking information
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Communicating about delayed or unsuccessful deliveries
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Responding to customer service requests
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Managing returns, refunds, complaints and exchanges
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Verifying customer and order information
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Detecting and preventing fraud, misuse and security incidents
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Maintaining and improving our website
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Personalizing the shopping experience
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Measuring website and advertising performance
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Remembering shopping-cart contents and preferences
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Managing customer accounts
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Sending marketing communications where permitted and consented to
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Maintaining accounting, tax and business records
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Enforcing our store policies and contractual rights
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Complying with legal, regulatory and governmental requirements
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Protecting our business, customers, service providers and other individuals.
We will not use your personal information for a new purpose that is materially different from the purposes described in this Privacy Policy without obtaining additional consent where required by law.
Consent
Where required, we collect, use and disclose personal information with your consent.
The form of consent may depend on:
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The sensitivity of the information
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The reason the information is required
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Your reasonable expectations
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The way you interact with our store
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Applicable legal requirements
Certain personal information is necessary to process an order, arrange delivery, provide customer service or comply with legal obligations.
If you choose not to provide required information, we may be unable to process your purchase or provide the requested service.
You may withdraw your consent for certain optional uses of your information, subject to reasonable notice and any legal or contractual restrictions.
Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that enables us to offer and sell products and services through our website.
Personal information may be processed or stored through Shopify’s systems, databases, services and applications. Shopify may process personal information on our behalf to provide services such as:
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Store hosting
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Checkout services
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Payment processing support
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Order administration
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Fraud detection
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Security
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Analytics
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Customer account functionality
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Website performance
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Other ecommerce services.
Shopify may also process certain information for its own purposes in accordance with its applicable privacy policies and terms.
Customers may review Shopify’s Consumer Privacy Policy for additional information about how Shopify processes consumer information.
Payments
Payment information is handled by trusted payment processors and payment platforms.
These providers may collect and process personal information in accordance with their own privacy policies and security requirements.
The information processed may include:
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Your name
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Billing address
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Payment method
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Transaction information
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Device information
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Fraud prevention information
We encourage customers to review the privacy policy of the payment provider selected during checkout.
Sharing Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business, process orders or provide our services.
These parties may include:
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Shopify
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Payment processors
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Credit card networks
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Shipping carriers
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Postal operators
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Delivery partners
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Suppliers
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Manufacturers
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Warehousing and fulfilment partners
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Customer support providers
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Email and communication platforms
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Website hosting and technical providers
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Analytics providers
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Advertising and marketing platforms
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Fraud prevention and cybersecurity providers
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Accountants, legal advisers and professional consultants
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Government authorities or regulatory bodies where legally required
We only provide service providers with the information reasonably necessary to perform their services.
Service providers may process information according to their own privacy policies, contractual obligations and applicable laws.
Direct Supplier Fulfilment
Certain products may be shipped directly to customers by our suppliers or fulfilment partners.
To process and deliver these orders, we may provide relevant information to the supplier or fulfilment partner, including:
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Your name
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Shipping address
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Telephone number where required for delivery
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Email address where required for shipping communication
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Products ordered
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Order quantity
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Delivery instructions
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Other information reasonably necessary to fulfil the order
Some suppliers and fulfilment partners may be located outside Canada, including in China.
We do not provide suppliers with complete payment-card details.
International Processing and Cross-Border Transfers
Some of our service providers, suppliers, technology partners and fulfilment partners may operate outside Canada.
As a result, your personal information may be transferred to, processed in or stored in other countries, including the United States, China or other jurisdictions in which our service providers operate.
When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed. Government authorities, courts or law-enforcement agencies in that country may be legally entitled to access the information.
We take reasonable measures to work with reputable service providers and to ensure that personal information is handled in a manner consistent with applicable legal and contractual requirements.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate correctly and improve your experience.
Cookies are small data files stored on your device or browser.
We may use the following categories of cookies.
Essential Cookies
These cookies are necessary for important website functions, including:
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Page navigation
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Shopping-cart functionality
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Secure checkout
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Account login
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Fraud prevention
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Website security
Disabling essential cookies may prevent parts of the website from functioning correctly.
Functional Cookies
These cookies help remember choices and preferences, such as:
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Language preferences
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Regional settings
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Previously viewed products
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Shopping preferences
Analytics Cookies
Analytics cookies help us understand how visitors use our website, including:
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Which pages are visited
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How visitors navigate through the store
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Whether technical errors occur
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How website performance can be improved
Advertising Cookies
Where used and permitted, advertising cookies and pixels may help us:
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Measure advertising results
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Understand whether an advertisement resulted in a website visit or purchase
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Display more relevant advertising
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Limit repeated advertisements
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Create advertising audiences
Where legally required, non-essential cookies will be used only after you have provided consent through our cookie or privacy settings.
You may also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
Analytics and Advertising
We may use analytics and advertising services to understand website performance and measure marketing campaigns.
Depending on the tools enabled on our website, these providers may collect information such as:
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IP address
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Device identifiers;
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Browser information
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Website interactions
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Product views
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Shopping-cart activity
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Purchase or conversion information
You may be able to manage certain advertising and tracking preferences through our cookie banner, privacy settings, browser settings or the settings offered by the relevant platform.
Marketing Communications
Where you have provided consent or where otherwise permitted by applicable law, we may send you communications about:
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New products
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Special offers
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Promotions
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Sale events
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Abandoned shopping carts
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Store updates
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Other relevant news
You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting:
Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, customer service responses or information about an active transaction.
Sale of Personal Information
We do not sell personal information in exchange for money.
However, certain uses of analytics, advertising cookies or advertising services may be treated as “sharing,” targeted advertising or a similar activity under some privacy laws.
Where applicable, you may manage these activities through the privacy or cookie settings available on our website.
Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:
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Unauthorized access;
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Loss;
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Theft
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Misuse
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Alteration
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Unauthorized disclosure
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Destruction
These safeguards may include:
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Secure ecommerce and payment platforms
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Restricted access to customer information
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Password and account controls
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Encryption where appropriate
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Fraud monitoring
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Security tools
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Reputable third-party service providers
However, no internet transmission, electronic storage system or security method can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should contact us immediately if they believe their account or personal information has been compromised.
Privacy Breaches
If we become aware of a privacy or security breach involving personal information, we will assess the circumstances and take reasonable steps to contain and investigate the incident.
Where required by applicable law, we may notify affected individuals, relevant service providers, regulators or other appropriate organizations.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
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The duration of our relationship with you
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Order and transaction requirements
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Customer service requirements
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Fraud prevention
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Warranty, return or refund periods
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Accounting and tax obligations
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Legal limitation periods
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Dispute resolution
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Regulatory requirements
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Business recordkeeping requirements.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and technical limitations.
Your Privacy Rights
Depending on your location and applicable privacy law, you may have the right to:
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Ask whether we hold personal information about you
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Request access to your personal information
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Request correction of inaccurate or incomplete information
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Ask questions about how your information is collected, used or disclosed
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Withdraw consent for certain optional uses
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Request deletion of certain personal information, where applicable
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Object to or limit certain processing activities, where applicable
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Manage marketing preferences
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Submit a privacy complaint
Privacy rights are subject to applicable legal exceptions and recordkeeping requirements.
For example, we may need to retain certain transaction records for tax, accounting, fraud prevention or legal purposes even after a deletion request has been submitted.
Submitting a Privacy Request
To submit an access, correction, deletion or other privacy request, contact us at:
Please include:
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Your full name
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The email address associated with your order or account
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Your order number, where applicable
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A clear description of your request
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The specific information or transaction involved.
We may request additional information to verify your identity before processing a privacy request.
We will not request more information than reasonably necessary for identity verification.
Withdrawing Consent
You may withdraw consent for certain uses of your personal information by contacting:
Withdrawal of consent will not affect processing that occurred before the consent was withdrawn.
In some circumstances, withdrawing consent may prevent us from providing a product or service, completing an order or maintaining certain account functions.
Privacy Complaints
If you have a concern about how we collect, use, store or disclose your personal information, please contact us first so we can review the matter.
Please send your complaint to:
Include sufficient information for us to understand and investigate your concern.
Nothing in this Privacy Policy prevents you from contacting an applicable Canadian privacy regulator where you are entitled to do so.
Children’s Privacy
Our website is intended for a general adult shopping audience and is not directed specifically at children.
We do not knowingly request personal information from children who are unable to provide valid consent under applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact:
We will review the request and take appropriate action where required.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment services or other external services.
These third parties operate independently and have their own privacy policies and terms.
We are not responsible for the privacy, security, content or practices of third-party websites or services.
We recommend reviewing the applicable privacy policy before providing personal information to a third party.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
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Changes to our business practices
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New services or technologies
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Changes to our service providers
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Legal or regulatory developments
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Security or operational requirements
The revised version will be posted on this page with an updated “Last updated” date.
Where required by law, we may provide additional notice or request renewed consent for material changes.
Contact Us
For privacy questions, requests or complaints, please contact:
Michael & Sarah Ottawa
Website: michael-sarah-ottawa.com
Email: info@michael-sarah-ottawa.com